After upgrade to Confluence version 8.1.1 I can no longer add a comment to a page.

[Applied Minds]

The exact error is "Failed to save the comment. Please try again later".

I also have another observation, don't know if it is related.  When I edit a page I can no longer see the uploaded images.

[Applied Minds · Accepted solution]

With the help from support, it turned out to be the Teams Files plugin.  Everything worked once that plugin was uninstalled.

[Fabio Racobaldo _Herzum_]

Hi @Applied Minds ,

as said by @Brant Schroeder , there are multiple cause for that. Please attach also error coming into the atlassian-confluence.log file.

Fabio

[Brant Schroeder]

@Applied Minds There could be several different things causing this.  Can you provide some additional information.

What DB are you using?  What error are you seeing in the Confluence log when you try to add comments?   Are you adding a comment or inline comment?

The image issue is most likely part of this reported issue https://jira.atlassian.com/browse/CONFSERVER-45746 

[Applied Minds]

PostgreSQL 9.6.3

The following in from my log after attempting to add "This is a Test" in the comment field.

2023-04-10 11:59:09,248 INFO [Caesium-1-1] [service.stepexecutor.export.SpaceExportCacheService] removeExpiredCacheEntries Removing export cache entries that have exceeded their TTL.
2023-04-10 12:00:04,526 ERROR [https-jsse-nio2-8443-exec-22] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: 64ecd1e863593c91
2023-04-10 12:00:34,442 ERROR [https-jsse-nio2-8443-exec-24] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: e2063dfa11b91f7b
2023-04-10 12:01:04,432 ERROR [https-jsse-nio2-8443-exec-2] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: 50e68a9c06189ad0