After upgrade to Confluence version 8.1.1 I can no longer add a comment to a page.

Applied Minds April 6, 2023

The exact error is "Failed to save the comment. Please try again later".

Picture1.pngPicture2.pngI also have another observation, don't know if it is related.  When I edit a page I can no longer see the uploaded images.

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Applied Minds April 21, 2023

With the help from support, it turned out to be the Teams Files plugin.  Everything worked once that plugin was uninstalled.

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Fabio Racobaldo _Herzum_
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April 9, 2023

Hi @Applied Minds ,

as said by @Brant Schroeder , there are multiple cause for that. Please attach also error coming into the atlassian-confluence.log file.

Fabio

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Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 7, 2023

@Applied Minds There could be several different things causing this.  Can you provide some additional information.

What DB are you using?  What error are you seeing in the Confluence log when you try to add comments?   Are you adding a comment or inline comment?

The image issue is most likely part of this reported issue https://jira.atlassian.com/browse/CONFSERVER-45746 

Applied Minds April 10, 2023

PostgreSQL 9.6.3

The following in from my log after attempting to add "This is a Test" in the comment field.

2023-04-10 11:59:09,248 INFO [Caesium-1-1] [service.stepexecutor.export.SpaceExportCacheService] removeExpiredCacheEntries Removing export cache entries that have exceeded their TTL.
2023-04-10 12:00:04,526 ERROR [https-jsse-nio2-8443-exec-22] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: 64ecd1e863593c91
2023-04-10 12:00:34,442 ERROR [https-jsse-nio2-8443-exec-24] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: e2063dfa11b91f7b
2023-04-10 12:01:04,432 ERROR [https-jsse-nio2-8443-exec-2] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 21398929
-- url: /json/startheartbeatactivity.action | userName: anonymous | action: startheartbeatactivity | referer: https://confluence.amthinking.net:8443/display/IT/Granting+Costpoint+Module+Access | traceId: 50e68a9c06189ad0

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DEPLOYMENT TYPE
SERVER
VERSION
8.1.1
TAGS
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