Adding 'Atlassian Jira' User Directory on Confluence returns HTTP error 404

[Ryo Hasuda]

I was trying to share Jira users with newly-installed Confluence reading this document (https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html#ConnectingtoCrowdorJiraforUserManagement-ConnectingConfluencetoJiraapplicationsforUserManagement), but I'm completely stuck.

In the section 'Connecting Confluence to Jira applications for User Management' you can find an instruction saying 'Add a directory and select type 'Atlassian Jira''.

This action should navigate to the Jira setting page (in which you put server URL, application name, application password and so on), but what I see instead is an HTTP 404 error page (like the photo I've attached).

Do you think of any possible cause for this problem? I have no idea what I'm supposed to do/check.

Some additional information (not sure if they help though):

• The same action successfully navigates to the setting page if I select other directory types than 'Atlassian Jira'.
• The base URL for Confluence is added into Jira Whitelist.
• Jira and Confluence are installed on the same server on AWS.
• I'm using nginx to deal with http requests.

[Nobuyuki Mukai]

コメントが遅くなってしまい恐れ入ります。language-jaタグを追加いただいたので日本語でも回答します。その後も問題は続いておりますでしょうか。

本件は以下のようなJiraサーバへのディレクトリ設定が表示されず、代わりに404エラーとなってしまうという問題かと思います。

Embedded Crowdのプラグインの機能が正しく動作しているか気になります。

ユニバーサルプラグインマネージャー で同プラグインのモジュールは全て有効になっておりますでしょうか。

また、上記がすべて有効の場合はConfluence のプラグイン キャッシュをクリアする方法 で問題が改善するかお試しいただけますでしょうか。

[Ryo Hasuda]

ご返答いただきありがとうございます。

• Embedded Crowdのモジュール確認
• プラグイン キャッシュのクリア

ご教示いただいた上記2つの解決策を試しましたが、同様のエラーが依然発生します。

ひとまず、Diego Canto Rodriguesさんの方法もこれから試してみようと思います。

また何かありましたらよろしくお願い致します。

[Diego]

Hey there Ryo!
I recommend starting by checking if your proxy is not causing problems. Even though both instances are in the same server, the request can be tampered with by the proxy.
Here is how to bypass the proxy:

• How to bypass a Proxy and SSL to test network connectivity

Also, since both instanes are on the same server, it is worth checking this:

• Asked to authenticate when switching between Confluence and JIRA

Since cookies do not differentiate between port numbers, login can be problematic for instances running on the same server.

Let us hear from you, Ryo. Looking forward to your reply!

[Ryo Hasuda]

Thank you for your reply.

Just a quick report; I tried the second solution but Confluence still shows the same error.

I will soon try the other one and tell you the result.