A problem on open the attachment link through outlook or excel not directly from browser

Hi guys, I have a problem on open the attachment link via e-mail or excel

after I copied the link, I can't open it directly, it said that not permitted

what is the right way to copy the attachment file link

for example,


this link can open if I copy and paste on the browser

but if I opened via Microsoft Excel, it shown the not permitted window

what should I do? because I really need to use the link to be open via e-mail(outlook) or excel

3 answers


I'm afraid to say that this is a bug (CONF-29144). This bug appears when youare directly being linked to an attachment.

I would like to recommend you to watch the ticket for any updates. I would also recommend you to vote for this issue.



Hi, have you found a solution to your problem?

We are facing the same issue...

So quick question, Did you mean Excel or Outlook?

I don't think the bug CONF-29144 applies to you because you state that if you copy and paste it into the browser it works.

So I think the following is your problem. When you visit a link from email are you taken to a new browser? Do you have the same problem if you log in to that browser and then click the link?

Are you trying to render that link from inside some kind of preview panel? If so the problem is going to be that whatever browser that you are using to try to open that link with will need to hold an authentication token. If you are trying to access content through a preview pane that pane is a browser as well and will have needed to long into Confluence before being able to access the content.

The fact that the link works when placed in a browser suggests that is is not a problem with Confluence itself but likely the mechanism of how you are trying to reach that content.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

715 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you