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Problems with uploading from companion app

Ian Redman
Ian Redman Sep 26, 2018

Does anyone else have problems using the companion app?

Some of my team are having problems using the new companion app, and I wondered if the problems are unique to us?

 

User opens preview and edits in excel OK.

the file is downloaded into the companion app folder on his C drive OK.

He saves the file (either by closing excel or explicitly saving) and the C drive file is updated.

The browser however never changes to show 'ready to upload'.

He can quite happily drag and drop the file from the companion app folder on his C drive - so it's not a name change error.

 

I'm at a bit of a loss really and wondering if anyone else has experienced this?

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