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We using mobile app for Confluence and have trouble with timeout. App logout after 1 min using with error "Your session timed out".


1 answer

1 accepted

0 votes
Answer accepted
Diego Atlassian Team Sep 17, 2020

Hello @Андрей Маненко !

As I understand, you are currently unable to utilize the mobile app because your session quickly times out.

With this in mind, I would like to ask you a few questions:

  1. What operating system is running in your portable device?
  2. Has this worked at some point in the past?
  3. Do you know if your instance uses Single Sign On addons?

If you are running Android on your device, there is a chance that you are affected by this issue:

If your instance has SAML Single Sign On addon, you may be witnessing the effects of the following bug:

Let us hear from you!

1. Android

2. Before reinstall app

3. We don't use SSO

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