unable to login in bitbucket

it_helpdesk_mpac-group_com October 13, 2021

due to having multiple nationalities access a server and having multiple keyboard settings on that server we can't get into bitbucket webinterface anymore. Is there a way to reset administrator password from SQL database? 

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Christian Glockner
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 14, 2021

Hi,

You can use the lockout recovery procedure to regain access - see https://confluence.atlassian.com/bitbucketserver073/lockout-recovery-process-1013851075.html for details.

Cheers,

Christian

Premier Support Engineer

Atlassian

it_helpdesk_mpac-group_com October 15, 2021

Hi Christian, 

 

what am I doing wrong? I still can't login. It keeps telling 'invalid username or password'

What I did: I changed the code as told by your manual (see picture below)

Screenshot 2021-10-15 102827.png

I saved this .bat file and restarted the services for bitbucket but still can't login. Also tried to run the bat file directly but it doesn't seem to do anything.

Thank you in advance, your help is appreciated. 

kind regards, Nick

Christian Glockner
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2021

Hi,

That doesn't look right - it should be set in line 12 in that file, not down there.

Cheers,

Christian

Premier Support Engineer

Atlassian

it_helpdesk_mpac-group_com October 15, 2021

Forget my last message, I got into the system. 

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