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Triggering a Bamboo build from Bitbucket Server cannot be automatically triggered

hi, atlassian,

We have built bitbucket and Bamboo internally. Currently we have moved the bamboo server to the new IP. However, when pull requests were submitted on bitbucket and merged, the builds could be automatically added to Bamboo, but now they cannot be automatically triggered.

The specific non-triggered surface phenomena are:
A plan is configured to create branch when pull request is created but fails to do so. For example, a pull request is created in bitbucket from branch develop-BC-433 to branch Dev, but in bamboo the develop-BC-433 won't be created automatically after pull request is created thus it won't be built automatically;
Develop in the branch where bitbucket Repository is located (for example: The develop-BC-433 branch is not automatically enabled in the repository after submitting the develop-BC-433 code and creating a pull request in the repository. The code commit was not successfully triggered.

Kind Regards,

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