Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restarted the server for updates


The following problem occurred, which prevents Atlassian Bitbucket from starting:

  • The database, as currently configured, is not accessible.


Windows Server 2012 R2, database is MySQL Server 5.7.

Any advice on where I need to look to resolve this? 


Additional info, same server is also running Jira 8.0.0 without issue, and Confluence 6.10.1 without issue. 


I know they all need updating, but I've attempted this previously on a VM clone with bad results. 

2 answers

I ended up restoring the VM back to before updates and restart. It works again. 

Hi Ben


glad to hear that the restore did help.

On the db config, check the file is the one containing the db config






Hi Ben

welcome to the Atlassian community.

Are Jira and Confluence using the same database server?

Did you verify that the used credentials for Bitbucket do work. Did you check the bitbucket properties file to see if the connection settings are right?




Hi Kurt, 

Thank you for your response. 

Jira and Confluence are using the same database server as Bitbucket. 

The credentials for Bitbucket haven't changed as far as I know, but I'm not sure where to check this. 

Kind Regards


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,826 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you