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Restarted the server for updates Edited

The following problem occurred, which prevents Atlassian Bitbucket from starting:

  • The database, as currently configured, is not accessible.


Windows Server 2012 R2, database is MySQL Server 5.7.

Any advice on where I need to look to resolve this? 


Additional info, same server is also running Jira 8.0.0 without issue, and Confluence 6.10.1 without issue. 


I know they all need updating, but I've attempted this previously on a VM clone with bad results. 

2 answers



Hi Ben

welcome to the Atlassian community.

Are Jira and Confluence using the same database server?

Did you verify that the used credentials for Bitbucket do work. Did you check the bitbucket properties file to see if the connection settings are right?




Hi Kurt, 

Thank you for your response. 

Jira and Confluence are using the same database server as Bitbucket. 

The credentials for Bitbucket haven't changed as far as I know, but I'm not sure where to check this. 

Kind Regards


I ended up restoring the VM back to before updates and restart. It works again. 

Hi Ben


glad to hear that the restore did help.

On the db config, check the file is the one containing the db config




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