Hi @abhisheksinh.parmar welcome to the Atlassian Community.
Your issue is something that Atlassian support team has to investigate and worked on. May I request you to reach them at: https://support.atlassian.com/contact with screen shots, URL and browser name please.
Alternatively, if you are using a Jira Server edition and not getting password reset email, then kindly reach Jira Server admin in your organization.
If my answer addressed your query, kindly upvote and click "accept answer".
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