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Not receiving Password reset email

I forgot my BitBucket password, but I'm able to login with gmail. I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

2 answers

1 accepted

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Answer accepted
Ana_Retamal Atlassian Team Apr 04, 2019

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,


Hi Ana,

It's working fine, now i can login.


Ana_Retamal Atlassian Team Apr 05, 2019

Glad to hear that, Lakhan :) 

Have a good weekend,


@Ana_Retamal  i am unable to receive recovery mail on can you check? 

Ana_Retamal Atlassian Team Jun 11, 2019

Hi @GhulamHussain ,

I've checked your email address and could see that it was stuck in our system. I've removed it from there now so when you try to get a recovery mail again, you should be able to receive it. Let us know if you need more help with that!

For the next time it will be better if you submit a new post with your question, as it's more likely that one of us will see it :) 

Have a good day,


Hi @Ana_Retamal ,

I'm having the same issue with this email :
Can you check if there's any possible issues ?

Thanks in advance.

I'm not receiving the reset link..

Email address -

Please assist?

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