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Not receiving Password reset email

Lakhan Kumar Das I'm New Here Apr 03, 2019

I forgot my BitBucket password, but I'm able to login with gmail. I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

1 answer

1 accepted

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Answer accepted
Ana Retamal Ortiz Atlassian Team Apr 04, 2019

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,

Ana

Lakhan Kumar Das I'm New Here Apr 04, 2019

Hi Ana,

It's working fine, now i can login.

Thanks

Ana Retamal Ortiz Atlassian Team Apr 05, 2019

Glad to hear that, Lakhan :) 

Have a good weekend,

Ana

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