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Not receiving Password reset email

I forgot my BitBucket password, but I'm able to login with gmail. I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

1 answer

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Answer accepted

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,


Hi Ana,

It's working fine, now i can login.


Glad to hear that, Lakhan :) 

Have a good weekend,


@Ana Retamal Ortiz  i am unable to receive recovery mail on can you check? 

Hi @GhulamHussain ,

I've checked your email address and could see that it was stuck in our system. I've removed it from there now so when you try to get a recovery mail again, you should be able to receive it. Let us know if you need more help with that!

For the next time it will be better if you submit a new post with your question, as it's more likely that one of us will see it :) 

Have a good day,


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