You cannot edit this user's display name, password or email address as they are stored in a read-only user directory.
Can you please show me how to fix the password my users can no login anymore or change the password
Cesar, there are a number of causes for this and without more information on how your server is configured it will be hard to pinpoint. However, it looks like you are feeding users from another location or directory (Crowd, AD, LDAP). Depending on the source you may not be able to make changes to the users hence the read-only user directory message. You couls also check you user directory configuration on Bitbucket and make sure that the directory listed is not configured to be read-only. You will need to log on with a local account.
If the user has changed the password in the directory (for example AD) and BitBucket is using a read-only directory he has to use the new password in BitBucket too.
If this do not work, you should contact with your system admin to change the user password.
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