I'M not able to change users passwords only mine and Im the admin

You cannot edit this user's display name, password or email address as they are stored in a read-only user directory.


Can you please show me how to fix the password my users can no login anymore or change the password 

7 answers

1 vote
Peter DeWitt Community Champion Sep 29, 2017

Cesar, try creating a brand new directory connector from scratch.  Sync that one and then disable the one having issues.

Thanks for your help Peter I recreate the connection and now its working :)

@Cesar Vega

Can you share the steps how you recreated the connection and made it work?

0 votes
Peter DeWitt Community Champion Sep 29, 2017

Cesar, there are a number of causes for this and without more information on how your server is configured it will be hard to pinpoint.  However, it looks like you are feeding users from another location or directory (Crowd, AD, LDAP).  Depending on the source you may not be able to make changes to the users hence the read-only user directory message. You couls also check you user directory configuration on Bitbucket and make sure that the directory listed is not configured to be read-only.  You will need to log on with a local account.



0 votes

Hi Cesar,

If the user has changed the password in the directory (for example AD) and BitBucket is using a read-only directory he has to use the new password in BitBucket too.

If this do not work, you should contact with your system admin to change the user password.

Im the system administrator and I do change password but this dont work they still no getting access

Did you try to resync the directory?

Not IM a little confuse I Have a JIRA and bit bucket account, the user directory is in JIRA I can do things like change password but not in the bit bucket account 

what is a re sycn how you can do it ??

Cristian is failing I did try the sync

Capture.JPGIm getting this and I think this is the issue  


an error Capture.JPG

Thanks guys the issue is resolve 


When i was having this issue for almost a week, i tried the following steps:


1. First, I used link given below to change my administrator password and I logged in. I had to try to login multiple times as it was saying incorrect username or password and i had to enter the CAPTCHA code 


2. After logging in, i used the suggestion mentioned above by @Peter DeWitt and created a new directory and synced it.

And thats it!!! My problem got solved :)

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