How to change or delete team account email address?

Once we started using teams and probably at some point an email address was assigned to it. Now we want to use that email address to create an actual user account. However I find no trace of a setting which can be used to change the address associated with the team.

Also signing up for a new atlassian account with the email address doesn't work: "Your email address already belongs to a Bitbucket account. Please log in below."

The account associated with the email has no password as far as I know, trying to change it (using 'forgot password' link) results in "Team accounts cannot log in and cannot reset their passwords. Teams must be managed by a user account with appropriate permissions. If you need access, contact your team's administrator. Or contact Bitbucket Support for more help".

So, since team accounts cannot login anyway, how do I get rid of the seemingly deprecated and unused association between a team and an email address?


(this question is similar to, but that one is old, and the solution there doesn't apply anymore since all id/team changes)

1 answer

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Answer accepted

Hi! You can let us know the email address associated to your team and we'll fix it for you. If you don't want to display that publicly, you can submit a ticket at and we'll continue helping you. Remember to mention this post in your ticket so we know this is being taken care of :)

Best regards,


Hi Ana,

thanks for the quick reply. I submitted a ticket for this, ticket number is #BBS-58552

Best Regards,


Hi Stijn, the email address has been removed. You can try now and use it for a different account. 

Let us know if you need anything else!

Cheers :)



all ok now, and no further need for assistance at the moment.

Again, thanks for sorting this out so fast.



Glad I could help you, Stijn! Have a nice day.

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