Cannot log in to bitbucket - Error message "We couldn't log you in"

Question

Hi, i have a problem with my bitbucket account, i can't log in from any browser. I tried Chrome, Firefox and Safari, but every browser return this message error:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

So after this, i also tried to remove every add-ons in my browser, clear the browser cache, usign the browser in incognito/private mode, reset the password, but the result was always the same with the same error.

I also tried some solutions that i find online and in the community, but none of those works.

How can I proceed to log in?

Thanks!

Theodora Boudale · Answer

Hi @Project V_G and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing.

I went ahead and reactivated it. Could you please try logging in when you have some time and let me know if it works?

Kind regards,
Theodora

Moses Thomas_08kyb0 · Answer

Hello,

May be you account is inactive can you ask your admin to check that?

KS

Mo