Cannot decline pull request

I have a pull request on my bitbucket server that I cannot edit or decline

When I select decline I get an error:

"Server Unreachable – The server didn't respond. You may retry your request when the server comes back up."

 

I have looked through the suggestions on the article on the support site, but none of the suggestions seem relevant.

 

This only happens for a single pull request, all other pull requests and operations are happening without problems.

 

I have tried it from the browser on the host server so it is definitely not a networking issue.

 

Wireshark shows that I am getting no response from the server for this specific request.

 

Is there any alternate way I can forcibly delete the pull request?

 

 

1 answer

1 accepted

0 vote

Hi,

Probably what happens that an error occurs when you try to decline the pull request but it surfaces to the client as the "unreachable" error you see.

I'd suggest trying to decline it again and then immediately looking at the <BitbucketHome>/log/atlassian-bitbucket.log file to see which error actually occurred and then taking it from there.

Cheers,

Christian

Premier Support Engineer

Atlassian

The problem finally resolved itself, after a week of repeated failures I was finally able to decline the request.  It must have known that I had raised the issue.

 

The logs show that it was caused by:

"SQL Error: 0, SQLState: 08S01"

 

It is not clear if this was the cause or the symptom.

Hi,

08S01 indicates that there was a communication issue between the client (Bitbucket Server) and the database server - this may have been a transient problem that resolved itself.

Cheers,

Christian

Premier Support Engineer

Atlassian

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

716 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot