New installation Bitbucket server on Ubuntu 14.04.4 and just bought a Bitbucket Starter license
Every step went fine until entering the License key
1) First nothing happens when select "I have a Bitbucket license key"
though if I hit Enter, then the textarea appears where the licenkey can be pasted, ofc claiming "Please enter a non-blank value"
2) ...ok but now I could at least paste the licence key and press Next. But all I get back is the same page telling me "Please enter a non-blank value"
Hitting F12 gives me following if this can have anything to do with it:
Loading failed for the <script> with source “http://mlgeoo00mvxprt003:7990/s/819f68eb4220335cc34b92f05c15390c-CDN/-1519583252/92eb094/1/bd1dd30963b6f569f6bd15e4b213ef64/_/download/contextbatch/js/_super/batch.js?locale=en-US”.
(Tried Firefox, Chrome and IE)
Is it possible to enter the license key in any other way to get pass this setup step ?
FYI: The Ubuntu server has no direct access to internet
Any ideas what to check for ?
I attempted to reproduce your issue with the latest version of Bitbucket and your starter license, but I have been unable to do so. I too tested this on a freshly installed Ubuntu 14.04 instance.
When I paste the license key in the license key field and select next, I am taken to the next step in the wizard. I can only get the "Please enter a non-blank value" error when the license key field is left blank.
There immediately seems to be an environmental issue that is interacting with your instance. A common theme is that this happens in different browsers for you.
Some Clarifying Questions
Does this happen on another users machine if they attempt to input the license key?
Alternative License Entry
The only other way to enter a license key outside of the UI is via unattended installs. This allows you to create a configuration file with your instance information including your license key.
Thanks for your efforts.
We are on a VPN accessing this server. Just tried using Remote Desktop to a machine on same network as Ubuntu server and then it worked perfect.
Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...
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