Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Bitbucket 6.10.1 repository network open with error 500

Click the NAVIGATION-- network of a repository. The page shows 500 error

 

logs in  atlassian-bitbucket.log 

2020-03-16 11:40:55,076 ERROR [http-nio-8443-exec-10] o.a.c.c.C.[.[.[/stash].[plugins] Servlet.service() for servlet [plugins] in context with path [/stash] threw exception
com.google.template.soy.tofu.SoyTofuException: Attempting to render undefined template 'bitbucket.internal.widget.avatarWithName'.
at bitbucket.plugin.network_fragment(network.soy:68)
at bitbucket.plugin.network(Unknown Source)
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369)
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322)
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66)
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476)
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at networkservlet.NetworkServlet.render(NetworkServlet.java:166)
at networkservlet.NetworkServlet.doGet(NetworkServlet.java:85)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:75)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.bitbucket.internal.ratelimit.servlet.filter.RateLimitFilter.doFilter(RateLimitFilter.java:75)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85)
at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:33)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:87)
at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.lang.Thread.run(Thread.java:748)
... 247 frames trimmed
Caused by: com.google.template.soy.sharedpasses.render.RenderException: Attempting to render undefined template 'bitbucket.internal.widget.avatarWithName'.
at bitbucket.plugin.network_fragment(network.soy:68)
at bitbucket.plugin.network(Unknown Source)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:453)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitForeachNode(RenderVisitor.java:403)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:104)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallNodeHelper(RenderVisitor.java:590)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitCallBasicNode(RenderVisitor.java:457)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:110)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.visitChildren(AbstractNodeVisitor.java:59)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitChildren(AbstractSoyNodeVisitor.java:129)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitBlockHelper(RenderVisitor.java:702)
at com.google.template.soy.sharedpasses.render.RenderVisitor.visitTemplateNode(RenderVisitor.java:220)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visitTemplateBasicNode(AbstractSoyNodeVisitor.java:160)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:66)
at com.google.template.soy.soytree.AbstractSoyNodeVisitor.visit(AbstractSoyNodeVisitor.java:56)
at com.google.template.soy.basetree.AbstractNodeVisitor.exec(AbstractNodeVisitor.java:40)
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:366)
... 45 common frames omitted

 

1 answer

0 votes

Hey @Albert Zhang - going off of just these logs, it looks like this may be an error related to some kind of installed plugin on your Bitbucket instance. 

What we would recommend that you try and do is see if going into safe mode helps to resolve the issue you're seeing. If so, you would then want to re-enable your installed plugins one at a time until you find the offending plugin. From there, you should be able to go to https://marketplace.atlassian.com and find the support resources available for the vendor of the associated plugin and work with the team there to identify the problem.

Hope this helps!

Thanks,

Evan Slaughter

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

1,826 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you