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Atlassian online REST API documents inaccessible -- "Denied by Edge Authenticator"

When I try to visit either via my home internet or from my phone (with wi-fi turned off), I get a blank white page with a plain text error message that says

Denied by Edge Authenticator

What does this mean? I've tried both while not logged in to Atlassian and while logged in.  I've also tried it on my personal laptop (no company VPN involved) Also, I've asked another person to try from a completely different location in the world and they get the same error message. 

4 answers

3 accepted

1 vote
Answer accepted
Mike Staas Atlassian Team Oct 06, 2021

Hi there,

There was an issue overnight with the network configuration for

This was rectified as soon as it came to our attention, apologies for the inconvenience.



1 vote
Answer accepted

Hi Matty,

That probably was just a transient problem on our side that should have been resolved by now.



Premier Support Engineer


I'm seeing the same issue 


Screen Shot 2021-10-06 at 1.01.05 AM.png

Like Brian Carr likes this

Yup, the issue persists.

Still not resolved. Worked for me yesterday at 2pm MST

Still "Denied by Edge Authenticator".

Up vote - still happening

Still happening

Still happening

Verified still happening. 

0 votes
Answer accepted

The site appears to be available for me again now.

3 votes

Still present

Concur, still happening to me as well.

Still happening for me

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