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Atlassian online REST API documents inaccessible -- "Denied by Edge Authenticator"

Matty Wilkinson October 5, 2021

When I try to visit https://developer.atlassian.com/server/bitbucket/reference/rest-api/ either via my home internet or from my phone (with wi-fi turned off), I get a blank white page with a plain text error message that says

Denied by Edge Authenticator

What does this mean? I've tried both while not logged in to Atlassian and while logged in.  I've also tried it on my personal laptop (no company VPN involved) Also, I've asked another person to try from a completely different location in the world and they get the same error message. 

4 answers

3 accepted

1 vote
Answer accepted
Mike Staas
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 6, 2021

Hi there,

There was an issue overnight with the network configuration for developer.altassian.com.

https://developer.status.atlassian.com/incidents/gwgj2lpcwbl2

This was rectified as soon as it came to our attention, apologies for the inconvenience.

Regards,

Mike

1 vote
Answer accepted
Christian Glockner
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2021

Hi Matty,

That probably was just a transient problem on our side that should have been resolved by now.

Cheers,

Christian

Premier Support Engineer

Atlassian

AJ Meyghani October 6, 2021

I'm seeing the same issue 

 

Screen Shot 2021-10-06 at 1.01.05 AM.png

Like Brian Carr likes this
Matt Humbird October 6, 2021

Yup, the issue persists.

Kris Kilton October 6, 2021

Still not resolved. Worked for me yesterday at 2pm MST

Johnny Hermann October 6, 2021

Still "Denied by Edge Authenticator".

Eric Hoppe October 6, 2021

Up vote - still happening

Ian Fry October 6, 2021

Still happening

Brian Carr October 6, 2021

Still happening

Daniel Williams October 6, 2021

Verified still happening. 

0 votes
Answer accepted
Matty Wilkinson October 7, 2021

The site appears to be available for me again now.

3 votes
Matt Doar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 6, 2021

Still present

Kashev Dalmia _Soteri_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
October 6, 2021

Concur, still happening to me as well.

Ross Blanchard October 6, 2021

Still happening for me

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