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Acces to bitbucket through Jira


Hope someone can help me, because i don't know what more to do...
One user is not able to acces to bitbucket through Jira Links. He can access to Bitbucket directly, but if he uses an issue branch or the acces throuh his profile obtain first appears the screen to introduce user and password but then he obtains an error. 

We have tried the next:

1. Delete cookes delete cookies and history of the browser --> Didn't work.

2. We verified that he doesn't have anything specified at Manage Account  in Bitbucket. 

3. He can use the links on Jira with his computer but another user.

4. He tried to access with other browser --> didn't work. 

Thank you! Througt branch.pngThrougt branch2.png

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