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A user can git pull from bitbucket, but cannot git clone the same repo

Edited

I have a user facing an interesting issue. They have a working copy of repo_A. They can git pull, git commit to, create local branches and push them to bitbucket.

However, this user cannot git clone repo_A. They cannot git clone anything at this point, despite having authorization to git pull and git push to repos they've already cloned.

This user is in the bitbucket group configured with Write access for repo_A, so he should be able to clone it. He gets an authorization error when trying to do so.

We also noticed that, whenever he tries to git clone, it'll make him solve a captcha when logging back into bitbucket. When we solve the captcha and log back in, he can git pull all he wants. But if he tris to git clone, it'll make him solve a captcha gain next time he logs into bitbucket. 

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