Is a migration path for Insight from server to cloud on any roadmap?

[Jan Lawrence]

We are currently planning a migration of JSM from server to cloud. We are currently using Insight on server and although we can export the Object Schema from the server there is currently no way to import this into cloud.

We have looked at importing the Object data but we are required to configure the schema before we import. Some of our Object schemas have over 100 different Object types making this quite an arduous manual task.

Is the functionality to import Object Schemas as well as Object Data on the cloud roadmap?

[Vineet Gandhi · Accepted solution]

Hi Janine,

Thank you for your patience and apologies for the delay in getting back to you on this. We do not have an automated migration path for Insights at this time. Having said that, this is something we will explore later in 2021

We will post an update here when we get closer to building a migration path.

Best,

Vineet Gandhi

Product Management, Migrations

[Paloma Fondon Araujo · Accepted solution]

Hi @jan 

There is not yet a roadmap to perform the insight migration, but this documentation could help you and perform the import via CSV:

https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/

I hope it will help you.

Greetings

[Jan Lawrence]

Hi @Paloma Fondon Araujo 

I was afraid this was the case. Thanks for confirming.

Jan