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User provisioning does not add all users to synced group

Pisai Setthawong April 3, 2019

We are using Atlassian Access to sync our users from Azure AD to Jira by specifying the group "ALLUSERS". The group has 108 users. All the users seem to be synced OK but the users in the group is shown to be only 50 (and not 108). Any reason for this and how to fix it? As we need to assign access permission based on this group.


4 answers

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2019

Hey Pisai!

I see you're also working in this issue through Support with one of our Cloud engineers. If we're able to share any solutions out of that troubleshooting, I'll post that here for the benefit of others finding this question through search.


1 vote
IT BCPG April 10, 2019

We tried to re-sync all the users/groups again by check "Clear current state and synchronization" in Azure AD side, and now all the users are assigned to the group correctly.

0 votes
Fernando Genty August 22, 2019

We have the same problem, we have tried  relaunching the sync and it did cover more user and groups but still we have some users missing and some of the groups are incomplete even though the users that are missing in those groups appear on the user list in Jira.


In the Azure Log is shows an error message: 

Failed to create Group 'Directors' in AtlassianCloud; Error: StatusCode: 429

Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details.

Web Response:

{"code":429,"message":"request has been rate limited"}. This operation was retried 2 times. It will be retried again after this date: 2019-07-30T03:58:24.6379257Z UTC


But there is no specific message on the atlassian troubleshooting log.

is there any fix for this issue? or are we doing something wrong(it doesn't seems like it since many of the users and groups synced correctly)

Erik Boneschansker May 25, 2020

Hello there Fernando, is this already fixed for you? We are having the same exact problem right now.. and cannot find a fix for it. Best regards Erik

0 votes
Pisai Setthawong April 3, 2019

In Addition: The users are linked to Jira Service Desk and only the 50 users are shown there.

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