A user has lost his phone and needs to re-enable 2FA.
I found this link to a description to temporarily exclude him but the instructions do not match my screens. I am Org Admin and have a valid subscription to Atlassian Access.
It says to select Directory > Managed accounts. This option does not exist.
From your organization at admin.atlassian.com, select Directory > Managed accounts.
Find the user's account, perhaps using the available filters, and click Show details.
From Two-step verification under Security, click Exclude from two-step verification.
Hi @Jason Sweet,
Make sure that you are actually at the root of your organization when starting these instructions. If you are at the context of managing one of your sites (Jira, Confluence, etc.) you won't see these options presented. You will be able to tell this, if you see a "Back to Organization" link under your organization name.
Clicking on that should take you to where you can start to follow the instructions.
I hope that helps!
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
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