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Project Key without Hyphen "-"

Hari Shankar
Hari Shankar Jan 04, 2021

Hello All,

Am pretty new to Jira, exploring various options. I'm currently using Jira ticket to track issues and raise new tickets for developments. I would like to have a ticket id without hyphens "-". Example :

Current Ticket Format: INC-0123456
Required Format  : INC0123456

Is there any option to get this done?

 

Background:
I'm using Cloud hosted Jira (Free plan)

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Hana Kučerová
Hana Kučerová
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Jan 05, 2021

Hi @Hari Shankar ,

welcome to the Atlassian Community!

I don't think so. It is possible change the project key format on server, but not the issue key pattern the way you want it (exclude the hyphen) - see here.

So I don't expect to be possible, when you're on cloud.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jan 05, 2021

Not on Cloud, the ability to change the pattern was removed to prevent people using ones that break things

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Hari Shankar
Hari Shankar Jan 05, 2021

Thankyou @Nic Brough -Adaptavist-  and @Hana Kučerová  for the answer. I had been searching for this everywhere and learnt that couldn't be done.

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