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Password not accepted

Marielena Viera
Marielena Viera Oct 22, 2020

I am trying to access my Atlassian profile, security options, to enable again the 2 step authentication, but it keeps showing: Incorrect password. Though, when connecting to Jira or Confluence, password works. 

I am registered with a company email. I did set up the 3 step authentication back in March, but i lost the accounts configured in my mobile phone. At that time i did not get any recovery keys or anything. 

So, I need to enable again the 2 step, and I guess that implie registering my phone again (via QR) to be able to generate the codes. 

 

Please help.

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