Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Duplicate user profile Edited


Any chance you can solve this for us in JIRA and the "cheap" (free) plan

I have two users with the same email address, one is from the original server installation and the second (newest) is from the migration to JIRA Cloud and where we manage the user accounts.

For example I cannot edit/delete issue filters created by the "old me". And people keep assigning the "old me" issues.

1 answer

0 votes
JimmyVanAU Community Leader Nov 13, 2020

Hi Kimson,

Could you tell us a little more about your old account? For your account in the original server installation, it would be completely unaffected and unaware of our cloud account. Jira Cloud will not permit duplicate accounts, especially during a migration.

If you go to user management, can you find the two users? Do they have different emails?

Cheers, Jimmy

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

909 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you