Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,357
Community Members
 
Community Events
165
Community Groups

Audit log export cannot be opened.

Hi,

I just received this question, have no idea and was hoping someone might be able to help.

There is a button for Export that allows you to export the Jira audit log to csv. Unfortunately when testing this, the export runs, but ability to open the file is blocked.  The export to CSV in a filter view runs just fine, so it’s as if there is something else embedded in the audit log csv that limits it from opening (trust center issue).

Is there a way to change the export type of the audit log to Excel?

Does anyone know of a workaround?

Thanks,

Jim

2 answers

1 accepted

0 votes
Answer accepted

We resolved this by discovering this is happening because the first two characters match the first two characters of the SYLK file format which is ID.

To fix this, open the file in Notepad and modify ID to be anything else. The easiest way is to add another character. Save and close Notepad. Then it should open in Excel correctly.

https://en.wikipedia.org/wiki/SYmbolic_LinK_(SYLK)

0 votes

Hi James,

Thank you for reaching out to Atlassian Community!

The CSV type should work with Excel or Google Sheets.

Can you please open the file directly on Excel menu instead of clicking on the file to open?

If possible, send us a screenshot of the error that you see when trying to open the file.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,153 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you