How can I set up multiple optional Approvers in Jira

Question

I am trying to set up several optional Approvers for a Jira request form but the system only recognizes that all the users are required to approve one ticket instead of only one of their approvals being needed. Can anyone suggest a solution to this issue so that I can have various optional Approvers when the issue is in Waiting Approval status?

Thanks in advance!

Ste Wright · Answer

Hi @Fitzroy Joseph

Is this in a Jira Service Management Project?

These instructions are for Cloud, but they should be relatively similar in Server:

* Go to Project Settings > Request Types
* Locate the Request Type which is set to require an approval
* Select to view the Workflow/Statuses, then view the Workflow
* Edit the Workflow
* Select the Status where an Approval is required
* Next to the Add Approval option, select Configure
* Ensure Approvals Required is set to 1 approval(s) - not all approvals
* Press Create/Save, then publish the Workflow to make these changes

^ This should fix the issue.

Let us know if this works for you!

Ste