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How can I set up multiple optional Approvers in Jira

Fitzroy Joseph
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March 8, 2022

I am trying to set up several optional Approvers for a Jira request form but the system only recognizes that all the users are required to approve one ticket instead of only one of their approvals being needed. Can anyone suggest a solution to this issue so that I can have various optional Approvers when the issue is in Waiting Approval status?


Thanks in advance!

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Ste Wright
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March 26, 2022

Hi @Fitzroy Joseph 

Is this in a Jira Service Management Project?

These instructions are for Cloud, but they should be relatively similar in Server:

  1. Go to Project Settings > Request Types
  2. Locate the Request Type which is set to require an approval
  3. Select to view the Workflow/Statuses, then view the Workflow
  4. Edit the Workflow
  5. Select the Status where an Approval is required
  6. Next to the Add Approval option, select Configure
  7. Ensure Approvals Required is set to 1 approval(s) - not all approvals
  8. Press Create/Save, then publish the Workflow to make these changes

^ This should fix the issue.

Let us know if this works for you!


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