It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incoming Mail Handler Creating Duplicate Issues With Status Stuck in Backlog

Hi JIRA,

 

I am working in a nextgen project where we have set up incoming emails to create a new issue and then get transitioned to a new status through automation rules. This has been working as expected for the last few months. However, starting today, incoming emails are now creating countless duplicates that are not transitioning automatically or manually because the status is not editable. When we attempt to slide one of these newly created stories to continue along the workflow, it spits an error saying "The ranking of your issue has failed". Even our account administrator is not allowed to move these stories and we are continually seeing more duplicates pileup. Can you please help us address this issue as I have tried many times to fix the problem but cannot seem to find a solution? 

Thanks,

Ari

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Agile

Overview of Advanced Roadmaps UI + Get started with Automation for Jira - Demo Den September 2020

Deliver better and faster value to your customers with the Jira automation platform. Watch this Demo Den series below to learn how to use the new interface and set up automation rules to help your te...

1,177 views 3 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you