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Why does custom hierarchy issue display in plan sprint capacity and is also alert that issue is not assigned to sprint? Issue TTEG-12 OKR 1 is showing on the sprint capacity with 0 days even though it is a parent issue to the Epic. Did I miss a setting somewhere for the custom hierarchy?
@Tracy Stimac fundamentally Roadmap and your JIRA Software board are 2 different things.
For the standard JIRA software board, irrespective of what hierarchy you set, Epics are the highest issues. Whereas with the Plan under Advanced Road Maps, this can be reconfigured.
Hence as far as I know, what you see is the expected behaviour for each of the views you are seeing.