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Is it possible to add customers column in a customized qeue?

I would like to add a customers column in a queue in Jira service desk

1 answer

0 votes

Hi @Hamza ait aissa ,

you can edit queues adding columns at your convenience. You can add a custom field as a column ( https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/ )

Hope this helps,

Fabio

Hi @Fabio Racobaldo _Herzum_  

I want to add a customers column in a queue but I don't seem to find it

Hi @Hamza ait aissa ,

what do you mean as "Customers"? Customer is user that raised the request so it should be reporter. Please clarify what type of information you want to add in a queue

Hi @Fabio Racobaldo _Herzum_ ,

I want to add customer name as a column in queue just to filter tickets in queue by customer.

I hope it is clear from my side.

thanks,

Is the customer an information that you currently see in a specific issue? If yes you can add it as a column. No way to add that information if it is not a field of a specific ticket.

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