Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,482
Community Members
 
Community Events
165
Community Groups

Child issues are not completing story

I have a story with child issues. As I mark child issues done I expect the complete progress % on the story to go up but it remains at 0% complete. Is my setup wrong?

1 answer

HIii @Kristopher Estrada 

Have you check the resolution of child’s. Cause the resolution must no be empty

Thank you for the reply @Ashkan Malekly

I don't see where to resolve the child tickets. Is this a project setting or a setting above all projects?

When you transit your issue to for example “done” status, for completing the issue you must define a resolution for it like done, investigate, won’t do , .... resolution is like field, if don’t see that, you should add it to your screen ( you can add the resolution field on close issue transition (e.g in progress to done transition) and if you don’t have screen on transition you must add a screen and then add resolution field to it and I suggest you to make the resolution field as mandatory by add the field in validator ( required field) on your transition. So if you want to this for all of your workflow you should go to setting above all projects

Like Gabriela Salvador likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you