A plugin Automation for JIRA, will allow you to schedule check, for example if issue has not been updated for 20 days, and transition it. It is a really powerful and useful plugin.
Below is the link with some examples, hope it helps!
Hi Robert - you can do this with the Escalation Service.
Here are the docs for ScriptRunner for Jira Server: https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html
And here are the docs for ScriptRunner for Jira Cloud: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/escalation-service.html
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