Hi Robert - you can do this with the Escalation Service.
Here are the docs for ScriptRunner for Jira Server: https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html
And here are the docs for ScriptRunner for Jira Cloud: http://scriptrunner-docs.connect.adaptavist.com/jiracloud/escalation-service.html
A plugin Automation for JIRA, will allow you to schedule check, for example if issue has not been updated for 20 days, and transition it. It is a really powerful and useful plugin.
Below is the link with some examples, hope it helps!
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance. 📢 Get y...
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