How can I get the previous versus current timespent of a worklog item?
I can get the last X (milliseconds) updated worklogs and see the current timespent but I'm interested in what the previous value was.
I'm using this in a scripted field function.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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