How to capture a keyword from email subject line and assign it to specific project

Question

Hi All,

We are using Jira service management 4.13.3 and we want to capture the specific keywords from the summary of the email subject line for example if the summary contains critical keyword then the ticket should be raised . It should not create tickets for any other keywords. and according to the keyword the project should be selected .

Is there any way by which we could achieve this kind of functionality by scriptrunner

Andrey Goncharov_roo2is · Answer

Hello Komal!

In theory, you can create a buffer project which collect all email issues. You can then place the scriptrunner post function on the "create" transition, which will move the task and set the appropriate priorities to the appropriate projects based on some conditions.