Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to add comments on customer behalf

Hey Community,

I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer.

Is there any tips to do that please let me know

1 answer

0 votes

Bad Practice. Dont do it.

@Danyal Iqbal 


Thanks for your valuable feedback,  but you didn't ask me in which scenario i needed 🙂.

Let me share why i needed and then please advise,  is usefull or not.


Actually,  for Service Desk, I have AI email bot which processing all of emails and this bot will create tickets and comments from customers emails.  Now the problem is, for comments bot will not be able to create comment for the actual customer. 


Can you please advise if there is any better way to achieve the same, without excluding the AI Bot

Hi @Muhammad Ramzan

Why your bot is not able to comment on behalf of the customer? You have options using both java api or rest api.


Bot need the rest api only that's why. I found the way by the way, i created my own rest end point by using the java api's and then provided that custom rest end point.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events