Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add comments on customer behalf

Hey Community,

I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer.

Is there any tips to do that please let me know

1 answer

0 votes
Danyal Iqbal Community Leader Mar 03, 2021

Bad Practice. Dont do it.

@Danyal Iqbal 


Thanks for your valuable feedback,  but you didn't ask me in which scenario i needed 🙂.

Let me share why i needed and then please advise,  is usefull or not.


Actually,  for Service Desk, I have AI email bot which processing all of emails and this bot will create tickets and comments from customers emails.  Now the problem is, for comments bot will not be able to create comment for the actual customer. 


Can you please advise if there is any better way to achieve the same, without excluding the AI Bot

Hi @Muhammad Ramzan

Why your bot is not able to comment on behalf of the customer? You have options using both java api or rest api.


Bot need the rest api only that's why. I found the way by the way, i created my own rest end point by using the java api's and then provided that custom rest end point.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

82 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you