JSM space admin: Optimize a service space

In this free class, an expert instructor will teach Jira Service Management space admins how to take a service space they already run and tighten access, fix forms so they capture usable data, automate routine work, help customers find answers themselves, and set up the reports each audience needs.

You’ll also learn how to refine access, automate operations, improve form data quality, deflect requests with a knowledge base, and build operational reporting.

The live learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This class is designed for experienced Jira Service Management space administrators who manage a working service space.

After this course, you’ll be able to:

• Explain access levels

• Create forms that capture data needed for automation, queues, and reports

• Automate and test routine actions

• Help customers self-serve solutions

• Give each audience the view it needs

Topics include:

• Refine access in a service space

• Optimize forms and data quality

• Configure automations in a service space

• Manage a knowledge base

• Build reports and dashboards for service spaces

Questions about training

What Public Calendar courses can I take? You can see a full list of Atlassian's Public Calendar courses here.

Explore public classes here and classes led by Community experts here.