Atlassian incident management essentials
DURATION
4 h
APPS TAUGHT
Jira Service Management
Quickly resolve major incidents
An expert instructor will guide you as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.
You will learn how to set up teams and services and integrate tools for effective incident management. You’ll walk through the lifecycle of a major incident and explore incident management best practices, including a post-incident review (PIR).
You will also get hands-on experience setting up and using Jira Service Management and you’ll practice resolving incidents with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.
Throughout the course, you will be able to ask organization-specific questions in real-time and get the answers you need. The learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.
This course is designed for anyone who sets up projects in Jira Service Management, such as service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.
Before taking this course, you should complete Managing Jira service projects or be familiar with the topics covered in it, such as queues, request types, and the customer portal.
After this course, you will be able to:
List the stages of a major incident
Create an ITSM project
Set up the teams that will handle incidents
Set up services
Integrate other Atlassian and third-party tools
Lessons
Course overview
Introduction to incident management
Setting up your teams
Setting up your services & integrating tools
The lifecycle of a major incident
Best practices for incident management
