learning path

Set up Jira service projects to enable your team

Start learning path

duration

2 hours

role

Jira Service Management Project Admin

level

Intermediate

product

Jira Service Management

Ensure service projects meet your organization’s needs

The following short, self-paced courses will help you set up and manage service projects in Jira Service Management. You’ll learn the basic responsibilities of managing projects in Jira Service Management, how to ensure Jira Service Management meets the needs of your users, and how to manage project roles and permissions in service projects.

This learning path is for:

Aspiring Jira service project admins
Experienced Jira service project admins looking to validate their knowledge

The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 courses in this learning path

40 minutes

Explore service project administration

Create and manage service projects, roles, and permissions.

Get started

Lessons

How do you administer Jira?
Explore core features of Jira Service Management
Explore different use cases for Jira Service Management
Best practices for Jira project administration

45 minutes

Create service projects

Tailor Jira Service Management to the needs of your users, map your organization's business requirements to Jira Service Management, choose the right project template, and configure requests and SLAs.

Get started

Lessons

Map business requirements to Jira configurations
Compare company-managed projects and team-managed projects in Jira
Choose a project template in Jira
Set up requests and queues
Set up your services in Jira Service Management
Configure SLAs to manage service quality goals

35 minutes

Manage project roles and permissions in Jira Service Management

Use permissions to add a layer of security and control to your service projects.

Get started

Lessons

What are permissions in Jira?
Explore roles for a service project
Add users and customers to a service project
Configure permissions for team-managed projects

Set up Jira service projects to enable your team

Ensure service projects meet your organization’s needs

Explore service project administration

Lessons

Create service projects

Lessons

Manage project roles and permissions in Jira Service Management

Lessons

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