Configure Jira Service Management for your team's goals

Effectively deliver ITSM, create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
PRODUCTS
Jira Service Management
ROLE
Jira Service Management Project Admin
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
Duration
5 H 10 MIN
Progress 0%
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Courses list

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25 MIN
Configure service projects for IT service management
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Make delivering IT as a service (ITSM, or IT service management) run smoothly by organizing and automating your team’s work and keeping your team updated with internal notifications.
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1 H 30 MIN
Configure service projects for incident management
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Reduce risk while pursuing progress with an effective incident management strategy. You’ll learn how automation can simplify incident management and how to address major incidents with Atlassian apps.
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50 MIN
Configure service projects for service request management
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Improve customer care by standardizing your organization’s response, coordination, and fulfillment of service requests with service request management.
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2 H 25 MIN
Keep track of your organization's assets
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Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
Duration
5 H 10 MIN
Progress 0%
Start learning path
Start learning path

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