learning path

Configure Jira Service Management for your team's goals

duration

5 hours and 5 minutes

role

Jira Service Management Project Admin

level

Intermediate

product

Jira Service Management

Service project best practices

The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

4 courses in this learning path

25 minutes
Configure service projects for IT service management

Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.

Lessons
  • What is IT service management?
  • Support your ITSM team with project configurations
  • Improve your ITSM customer experience
1 hour and 30 minutes
Configure service projects for incident management

Prepare for incidents with an effective incident management strategy.

Lessons
  • What is incident management?
  • Create incident management teams in your service project
  • Integrate key development tools with Jira
  • Integrate tools for your service project
  • Create Jira automation rules for incident management
  • Address major incidents with Atlassian tools
  • Detect and respond to incidents using Atlassian Intelligence
  • Best practices for incident management
50 minutes
Configure service projects for service request management

Standardize your organization’s response, coordination, and fulfillment of service requests with service request management.

Lessons
  • What is service request management?
  • Create Jira automation rules for service request management
  • Set up the virtual service agent
  • Use reports to improve service request management
2 hours and 20 minutes
Keep track of your organization's assets

Manage your organization’s assets with Assets, Jira Service Management’s native asset and configuration management tool.

Lessons
  • Explore Assets in Jira Service Management
  • Navigate Assets in Jira Service Management
  • Create Assets object types and attributes
  • Create relationships between object types in Assets
  • Find your assets with AQL
  • Create Assets object custom fields
  • Export and import asset data
  • Build simple Assets automation rules
  • Track assets data using reports

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