Explore ITSM in Jira Service Management
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management.PRODUCTS
Jira Service Management
After this course, you'll be able to:
- Explain how Jira Service Management helps teams and customers
- Define core Jira Service Management terms and features
- Explain key use cases for Jira Service Management that align to ITSM practices
- Define who can interact with a Jira Service Management service project
Duration
50 MIN
Progress 0%
This course appears in these learning paths
Lessons list
What is Jira Service Management?
5 MIN
Start navigating Jira Service Management
10 MIN
Explore core features of Jira Service Management
5 MIN
Explore different use cases for Jira Service Management
20 MIN
Explore roles for a service project
10 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Explain how Jira Service Management helps teams and customers
- Define core Jira Service Management terms and features
- Explain key use cases for Jira Service Management that align to ITSM practices
- Define who can interact with a Jira Service Management service project
Duration
50 MIN
Progress 0%