Revoke user access to your organization
10 min
Advanced
By the end of this lesson, you'll be able to:
- Suspend a user from your organization
- Remove a user from your organization
Suspend a user
When org admins suspend a user, they can't access the organization they were suspended in. Org admins can always restore a suspended user from their user page to grant them the same access they had previously. You can suspend managed and unmanaged accounts.
👇 Click the tabs below to explore what happens when you suspend a user.
Suspended users are not searchable in user picker fields, such as Assignee.
Suspended users can remain suspended indefinitely until their access is restored or the user is removed.
An org admin or a user access admin can suspend a user either from the users list, or from the user detail page in the user directory.
To suspend a user’s access:
- Go to admin.atlassian.com and select your organization.
- Select the Directory tab.
- Under the Users section, select a user to open their user page.
- Select the menu at the top right of the page then select Suspend access.
- The user’s access is immediately suspended.
The user can no longer access any of the products in your organization. An org admin can restore their access at any point, which will restore their product access and group memberships.
Suspended users are listed with the Suspended status in the users list, in the admin hub.
Users who are not suspended are active users, even if they don’t have any product access granted.
Remove a user
When an org admin removes users, their access to the organization is no longer available. A user admin can also remove users with access to the products they administer. You can remove managed and unmanaged accounts.
👇 Click the tabs below to explore what happens when you remove a user.
When an org admin or user admin removes a user, Atlassian removes them from the organization. They no longer have access to any of its products and can’t collaborate with the team within that organization.
Removing a user from an organization will only remove them from that organization. If they are in other organizations, they still have access to those organizations.
An org admin or a user access admin can remove a user from the user detail page in the user directory.
To remove a user from your organization:
- Go to admin.atlassian.com and select your organization.
- Select the Directory tab.
- Under the Users section, select the user to open their user page.
- Select the menu at the top right of the page and then select Remove user.
- Take note of the warning message and select Remove user again.
- The user is removed. They can't access any product in your organization.
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next lesson
Manage groups for an organization
- Configure groups
- Configure default groups
- Change group membership