Maintain user accounts for an organization
10 min
Advanced
By the end of this lesson, you'll be able to:
- Suggest changes to a user account
- Prompt password reset for a user account
- Log in as a user
What are Atlassian user accounts?
Atlassian user accounts are individuals' online identity across Atlassian. They provide a centralized location for managing user information. By default, Atlassian accounts have three user profile details:
- Display name: Appears everywhere the user is mentioned.
- Email address: Can either be a personal email or a work email.
- Public name: Appears in public forums, like Atlassian Community.
An individual with an Atlassian account can also add other information to their account, like job title and department.
Update user account details
Everyone who has an Atlassian account can manage some aspects of their profile and settings. When logged in to any Atlassian product, click your profile icon and select Profile or Account settings.
You can also set the visibility for some of the information, but not all. The levels of visibility are mainly Anyone or Only you. Managed accounts also have their organization as an additional level of visibility.
Suggest changes to account details
Active unmanaged accounts give the option for org admins to suggest a change to a user’s details if they notice something is wrong. An org admin can't suggest changes to users who they invited, but the user never accepted the invite.
To suggest a change:
- From the admin hub, go to the Users page.
- Select Show details on the chosen user and click Suggest changes.
- Enter the suggested changes in the relevant fields. You can suggest changes to fields like full name or email address.
- When you've suggested all of your changes, click Submit. Atlassian will send an email to the user with the suggested changes, which they can choose to accept or ignore.
Prompt a password reset
In some cases, org admins might decide that a specific user needs to reset their password. Security concerns are often the reason to use the Prompt reset password feature on the user's page.
To prompt password reset for a user:
- Go to admin.atlassian.com and select your organization.
- Go to the Directory tab then select Users section.
- Select the user that needs a password reset.
- From the More actions menu (represented by ···) at the top right of the page, select Prompt reset password.
The user will receive an email with instructions on how to reset their password.
Org admins can't prompt reset password for a user who hasn’t yet accepted a user invite to access the site.
Log in as a user
Org admins can use the log in as user feature to validate users' access and problems without their username and password. This feature is only available to org admins.
Org admins can't use this feature to:
- Log in as themselves.
- Log in as another org admin.
- Log in as an invited user who hasn’t accessed a product within the organization yet.
- Log in to Jira Service Management portal-only customer accounts.
To log a user in:
- Go to admin.atlassian.com and select your organization.
- Go to the Directory tab then select Users section.
- Select the user you need to login as.
- Select the More Actions menu (represented by ···) next to one of the products the user has access to.
- Select Log in as user.
- Select Continue.
The user will receive an email informing them that an org admin logged in as them.
How was this lesson?
next lesson
Administer managed accounts for an organization
- What are managed accounts?
- Set up domain verification
- Claim accounts from a verified domain
- Unclaim, deactivate, and delete managed accounts
- Maintain managed accounts