Configure product requests for an organization
10 min
Advanced
By the end of this lesson, you'll be able to:
- Update product requests settings
What are product requests?
Product request settings allow you to control whether your managed accounts can sign up for new Atlassian products. In its default setting, managed accounts can sign up for any product.
You can customize product requests to suit various scenarios.
👉 For example: Organizations that aim for growth require a system where teams can easily sign up for new products. In such scenarios, enabling users to sign up for new products is essential.
👉 Another example: Organizations that prioritize confidentiality and restrict work from being carried outside designated products must ensure that product requests are authorized.
Product requests are available for Jira, Jira Service Management and Confluence with an Enterprise plan.
Set up product requests in your organization
Org admins can configure product requests from the Product requests section under the Security tab in the admin hub. Product request settings are configured individually for each product.
👇 Click the boxes below to explore two ways to configure product requests.
Even when the product request settings are enabled, there are certain areas within your Atlassian products where users might still have the ability to sign up for products. Monitoring your organization's Discovered products is one way to stay on top of new products users signed up for.
Reviewing product requests
When a product request first appears in the Product requests page, it has the Needs review status. When an org admin starts reviewing the requests, they can set it to Under review so the user knows someone is looking at their requests.
Once reviewed, the org admin changes the request status to either Approved, Resolved or Denied.
An org admin can contact the user who raised the product request to find out more about the reason why they need the product.
How was this lesson?
next lesson
What are admin APIs?
- Extend your organization administration abilities
- How do admin APIs work?
- What is the organizations API?
- What is the user management API?
- What is the user provisioning API?