Monitor SLAs and requests with JQL functions
5 min
By the end of this lesson, you'll be able to:
- Use JQL queries to track and monitor SLAs
- Refer to SLA statuses using JQL functions
- Use JQL to monitor requests
- Use JQL to find requests associated with a specific organization
Use JQL to track and monitor SLAs
Jira Query Language (JQL) is available across Jira, but there are some specific functions and fields for tracking and monitoring service-level agreements (SLAs).
👇Click the boxes below to explore some useful SLA functions and fields.
For more details on how Jira supports these fields and functions, visit the Atlassian Documentation JQL fields and JQL functions pages.
Use JQL to monitor requests
JQL can monitor requests and return work items based on approvals, approver, activity, channel type, and more.
👇Click the boxes below to explore useful functions and fields for monitoring requests.
Use JQL to find requests associated with a specific organization
If your service spaces use customer organizations, you can use JQL to find and report on data for specific organizations.
The organizationMembers() function enables you to find tickets associated with a specific organization. The function requires one or multiple organization names as the parameter.
👉 For example: Return all tickets where the reporter is a member of the ACME customer organization.
Reporter IN organizationMembers(“ACME”)