Adopt ITSM practices to deliver exceptional service

Learn IT service management principles and configure Jira Service Management to implement ITSM processes.
PRODUCTS
Jira Service Management
This learning path is for:
  • Beginner Jira Service Management users who want to understand and apply ITSM concepts and principles
  • Experienced Jira Service Management users looking to validate their knowledge
Duration
1 H 50 MIN
Progress 0%
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Courses list

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20 MIN
Explore IT service management
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Learn the basics of ITSM practices and the IT infrastructure library so you can align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
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50 MIN
Explore ITSM in Jira Service Management
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Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management.
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40 MIN
Use Jira Service Management to support ITSM practices
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Get familiar with the features and configuration options in Jira Service Management that will support your ITSM team and your customers.
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
This learning path is for:
  • Beginner Jira Service Management users who want to understand and apply ITSM concepts and principles
  • Experienced Jira Service Management users looking to validate their knowledge
Duration
1 H 50 MIN
Progress 0%
Start learning path
Start learning path

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