Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests.PRODUCTS
Jira Service Management
ROLE
Jira Service Management Project Admin
After this course, you'll be able to:
- Choose a request type for email requests and determine where to receive them
- Describe the difference between team and customer notifications
- Configure, customize, and troubleshoot customer notifications
- Create and edit a form and attach it to a request type or work item
Duration
25 MIN
Progress 0%
This course appears in these learning paths
Lessons list
Brand your customer portal and help center
5 MIN
Receive requests with forms and email
5 MIN
Configure customer notifications in Jira Service Management
5 MIN
Use forms to collect specific information for a request type
10 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Choose a request type for email requests and determine where to receive them
- Describe the difference between team and customer notifications
- Configure, customize, and troubleshoot customer notifications
- Create and edit a form and attach it to a request type or work item
Duration
25 MIN
Progress 0%