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6 Lessons in this course
By the end of this lesson, you'll be able to: - Describe the different reports that Jira Service Management can generate - Explain the benefits of custom reports
By the end of this lesson, you'll be able to: - Use dashboards to gain insight into your team's work - Create simple dashboards
By the end of this lesson, you'll be able to: - Edit and copy a dashboard - Examine the different dashboard layouts - Determine an appropriate gadget and dashboard configuration - Demonstrate how to build a wallboard
By the end of this lesson, you'll be able to: - List the different sources of data for gadgets - Demonstrate how to use a filter as the source for a two-dimensional filter statistic gadget - Translate business requirements into filters using JQL
By the end of this lesson, you'll be able to: - Share a dashboard - Find a shared dashboard - Configure viewing and editing permissions on a dashboard - Share filters with gadgets
By the end of this lesson, you'll be able to: - Use JQL queries to track and monitor SLAs - Refer to SLA statuses using JQL functions - Use JQL to monitor requests - Use JQL to find requests associated with a specific organization