Create Jira automation flows for incident management
10 min
Advanced
By the end of this lesson, you'll be able to:
- Explore use cases to meet complex business requirements
- Create an automation flow that creates a bug for an incident
- Create an automation flow that automatically adds watchers to bugs
- Create an automation flow that sends Slack messages about newly created bugs
Automatically create bugs from incidents
If your organization uses Jira Service Management for incident management on the same site that you use Jira for development, you can easily automate bug creation from Jira Service Management incidents. You’ll build this flow in the relevant Jira Service Management space.
This flow applies to two spaces, so you must be mindful of permissions. The flow’s actor must have the Browse Project, Create Work Items, Link Work Items, and Create Attachments permissions in the Jira space and the Browse Project and Link Items permission in the Jira Service Management space.
👇Click the boxes below to explore configuring this automation flow.
Automatically add watchers to newly created bugs
You may want to automatically add watchers to your high-impact bugs, cross-platform incidents, or many other situations.
👇 Click the boxes below to explore configuring this automation flow.
Automatically notify the team in Slack about bugs
There are many ways to integrate Slack (or other messaging apps) and Jira. One of the easiest ways is to set up automation flows for notifications.
👇Click the boxes below to explore configuring this automation flow.
Since the last two automations are independent tasks, and in the event where they have the same trigger, it is possible to combine them in a single automation flow and use advanced steps to run them simultaneously.
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