Manage the knowledge base

15 min
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This lesson contains exam hints about managing the knowlegde base. The topics mentioned in this lesson are 5% of the exam. You will also test yourself by doing the sample questions which will give you a hands-on experience and prepare you for various kinds of questions in the exam.

Exam hints

Keep these hints in mind as you prepare for your exam. They cover essential areas that will guide you while you tackle the questions effectively and will help you navigate the exam with confidence.
👇 Click the boxes below to explore the exam hints.

Resources for these sample questions

For more information on the features described in these sample questions, refer to these resources.
  • Set up a knowledge base so customers can serve themselves
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