Overview
20 min
Advanced
A few technicalities to keep in mind:
- Exam time: 180 minutes
- Question structure: All multiple choice
- Questions: up to 70
Learn our approach before you study
Knowledge of product features is half of the exam. The other half is knowing why and when to use those features in order to strike the best balance between meeting business needs in the short term and keeping the application healthy in the long term.
Jira is highly configurable which often means that you can meet business requirements exactly as requested. But it doesn’t always mean that you should. You must ask all the right questions so that you can give customers what they need rather than what they want.
Our approach with both the certification prep materials and the exam itself is to help you brush up on your product knowledge while learning about good governance and best practices.
👇 Click the boxes below to explore the Atlassian Learning resources.
Who should obtain this certification?
Those who have taken courses to gain mastery of the concepts and skills covered and tested in the exam and those with real-world experience as a project admin.
Students who already have experience as a project administrator but want to know everything that is covered on the exam and test their knowledge with practice questions.
This certification validates specific skills.
A certification in Managing Jira Projects for Cloud validates that a project admin can read and understand the requirements for implementing and managing Jira Software projects.
Based on a given scenario, a certification candidate needs to know how to:
✔ Serves as a subject matter expert for their team on all functionality available to Jira end-users.
✔ Understands the software development process and agile practices to recommend the right project implementation.
✔ Manage permissions and roles in team-managed and company-managed projects.
✔ Configure complex scrum and kanban boards.
✔ Configure and troubleshoot automation rules.
✔ Write advanced JQL queries.
✔ Configure dashboards.
✔ Interpret issue analysis and agile reports.
Gain confidence and depth with practice questions
We have laid out topics in a logical order to optimize learning and balance the amount of knowledge that is being covered. The sample questions have been paired with the topic area they most closely correspond to.
However, on the actual exam, questions are not presented in any particular order. And you will have no indication of what piece of knowledge is being tested. Also, many questions include multiple concepts. Therefore, you need to be able to understand and analyze each and every question on its own merit.
Optimize your exam experience
Optimizing your exam experience involves strategic preparation and execution. By prioritizing your questions with clear answers, flagging uncertain ones for review, managing your time wisely you can maximize your score and reduce stress.
👇 Click the boxes below to learn about three ways you can maximize your scores in the exam.
Where and when is the exam offered?
All Atlassian exams are proctored online. You will choose the date and time when scheduling your exam.
Prepare for your online testing appointment
There are a few tips that will help ensure you are ready for a smooth and successful testing experience.
👇 Click the boxes below to explore the top tips for a pleasant session.
Things to keep in mind!
- Get hands-on practice across all the topics, paying particular attention to functionalities you work with less often.
- Be confident with how Jira operates without any apps installed.
- Review and practice all of the Jira Administrator's responsibilities.
- Consult the Atlassian product documentation to learn about nuances of each topic that you may be unfamiliar with.
- If you typically use a localized product, use the English version to prepare for the exam, so that you'll be familiar with the names of menu options and other product features.
- Be sure you have a high-level awareness of other roles involved in maintaining Jira (e.g. system administrators, server administrators) and how this larger team works together.
In a 2021 survey, 86% of Atlassian Certified professionals reported their credential increased their professional credibility at work and throughout their professional network.
Introduction to sandbox challenges
Why practice in a sandbox?
Practice is paramount to passing all Atlassian Certification exams. It is recommended that you sign up for a brand new Atlassian Cloud environment, without any apps, in the English language.
Although you can use a sandbox in an existing site for some limited exploration, it is not recommended to use it extensively. You may inadvertently cause major problems in your production instance. Also, the environment may contain apps, configurations, and settings that have already been altered from those which come out-of-box. This may cause confusion and error.
Finally, you may not have the correct product permissions in another environment. This will not be an issue when you create your own Jira cloud site for exploration and learning.
However, in order to do this setup, you need to learn a little more about other administrative roles, even though such learning is not tested on the ACP-620 exam.
Use the challenges to put your skills to the test
To pass the exam, technical knowledge of Atlassian Cloud Administration features is crucial, but it is not enough. The majority of exam questions are based on scenarios that must be understood, analyzed, and evaluated to find the correct answer that fits the stated constraints.
Sometimes, there may be multiple ways to implement a solution and you must decipher which question details are important, and which are distracting, and weigh that against the pros and cons of several possible solutions. Bottom line, you need to explore the Atlassian admin hub thoroughly, beyond whatever experience you already have or the exposure gained through your day-to-day job.
For this purpose, we offer the lab challenges to guide your exploration, research, and analysis of Atlassian Administration to respond to various complex scenarios and understand available features. This helps to develop your approach and prompts you to investigate different methods and solutions as you prepare for the exam.
👇 Click the boxes below to learn a few tips before you get started.
What is an Atlassian account?
Your Atlassian account is your online Atlassian identity that exists independently of the Atlassian products you use. The account includes attributes like your email address and display name. When an admin sets up permissions or tags you as the owner of specific data, they use your Atlassian account.
Individuals may have multiple Atlassian accounts, one for personal use and one or more for work. Each account is associated with a different email address (👉 For example: jane.doe@gmail.com versus jdoe@company.com), as well as with different data and metadata in Atlassian products and within the Atlassian community.
For more information, visit Atlassian Support.
Before you create a new Cloud organization for exam prep, it is important to decide which Atlassian account you will use.
Be sure that you are logged into that account via start.atlassian.com as it will be the one that creates the site and becomes the first org admin.
👉 Tip: You can use a different browser or a private (incognito) window to be logged into multiple Atlassian accounts.
Let's talk about the site details!
👇 Click the boxes below to learn about subscription plans, cost, and the number of users you'll need.
Practicing hands-on not only helps you apply your learning to your work in the product but also helps commit the learning to long-term memory so you can recall it when you need it!
Set up a cloud environment
You will cover the setup instructions to create a new, dedicated Cloud organization environment for exam preparation. You need to be an org admin to do so.
To set up a new cloud organization:
- Log into your Atlassian account.
- Go to the Jira Pricing page in a new browser tab.
- Under the standard plan, click Start Trial.
- Confirm you see a box that says “Your site” with the suffix “.atlassian.net”.
- If the box is already pre-populated for you, then click on the link that says, “Start a new site” instead.
- Choose the name for your site and your organization.
- Click Agree.
Let's configure the product you selected
Now you will go through a few introductory screens that help you configure Jira.
To configure Jira:
- When accessing a site for the first time, you’ll be prompted to fill in your experience with Jira. You can either Skip or enter any values.
- Jira will prompt you to create a project.
- Add project details: Name and Key.
- Click Create project.
- On the page titled, “Select some tools now and we’ll help you connect them later”, click Skip.
- Click Done.
- You are now taken to the board of the project you just created.
In most cases, the project you create is a team-managed project. Later, we’ll create a company-managed project. You can always see what type of project in the project’s sidebar.
👉 Tip: Notice the Quickstart guide on the right hand of your screen. If you are new to Jira, it’s worth exploring the basic features. To reopen quickstart later, select your profile icon, then Open Quickstart. If you’re looking for extra support, select Help (?) to find articles that relate to your task.
You have created a new Atlassian Cloud organization and site with the Jira product, as well as a project in that site. Be sure to save a bookmark to the site.
Explore what you can do as an org admin
Now that you have created a Cloud organization, site, and product, let’s get to the org admin features where you can add users. There are multiple ways to get to Atlassian administration, alternatively called the Atlassian admin hub, where you can perform the tasks of an org admin.
👇 Click the boxes below to explore the three ways you can navigate to the Atlassian admin hub.
Invite users
Once you are in the admin hub, you can invite users to your site.
To invite users to your site:
- From the admin hub, navigate to Directory, then select Users.
- Click Invite users.
- Enter the email address of the User 2, which will not be a Jira product administrator.
- Click Invite people.
- Note that the button will reflect the number of users you are inviting.
Prepare your Jira sandbox for lab challenges
As you created the environment, you automatically became an org admin, a Jira product admin, project admin, and a regular Jira end-user. You will now set up products to use in your labs.
- Look at Jira System settings. Find project roles administration. Here you will see two roles have been created by default. Add two new roles: Managers and Developers. You will experiment with project permissions with these.
- Navigate to Issues and locate Permission schemes. There are two default permission schemes. One of them is for Software projects, called Default software scheme, and is associated with the project you created. In it, remove the “Any logged in user” option from the Schedule Issues permission and add the project role Managers (the one you have previously created) to it.
- Repeat these steps for the Modify Reporter permission: Remove the Administrators project role and add the Developers project Role.
- When you create your new Cloud environment, you also create your first project. However, since this project is a team-managed project, you will need to create two more company-managed projects: one Scrum and one Kanban.
- Navigate to your project’s settings and add User 1 to the Administrators and Developers project roles. Then add User 2 to the Administrators and Managers project roles. Don’t forget to repeat the steps in your other project.
- Some of the labs will include using custom fields. Create two custom fields - a single line text field and a single choice list field and name them Reporter Name and Color. Add them to the screens used by your company-managed projects.
- Under Issues, go to Screens. Both of your projects will have two screens - a Bug Screen and a Default Issue Screen. Click on the screen name for one of your projects. Add Due date and Time tracking fields using the dropdown at the bottom of the screen.
- Make sure you have added Reporter Name and Color to the screen.
- Repeat the steps to add the fields to the three remaining project screens. You can ignore the Default Screen, the Resolve Issue Screen, and the Workflow Screen.
- You may want to turn off notifications for your projects while completing the lab exercises. In your project’s settings, associate the project to the None scheme. Remember to do this for both projects.
You just completed all the necessary steps to create a new Atlassian Cloud organization and site with Jira.
How was this lesson?
next lesson
Project creation
- Exam hints
- Sandbox challenges
- Create and configure a team-managed project